At Orosteel, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return policy to ensure your peace of mind.
1. Return Eligibility
- Timeframe: You may return your product within 14 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in resalable condition.
- Proof of Purchase: A receipt or order confirmation is required to process your return.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@orosteel.life with your order number and reason for return.
- We will provide you with a return authorization and instructions for sending the product back.
- Pack the product securely and ship it to the address provided in our return instructions.
3. Refund Process
- Processing Time: Once we receive and inspect your returned product, we will process your refund within 14 days.
- Refund Method: Refunds will be issued to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
4. Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you. Please include photos of the damaged product for faster resolution.
5. Exceptions
- Products that are opened, used, or not in their original packaging are not eligible for return.
- Customized or personalized items cannot be returned unless they are defective.
- Return shipping costs are the responsibility of the customer unless the return is due to our error.
6. Contact Us
If you have any questions about our Return Policy, please contact us at:
Email: support@orosteel.life
We are here to assist you and ensure your shopping experience is as smooth as possible.