Welcome to Orosteel. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.
1. General
These Terms and Conditions apply to all users of the Orosteel website, including customers, visitors, and contributors. By accessing or using our site, you agree to these terms. If you do not agree, please do not use our services.
2. Products and Pricing
- Product Information: We strive to display accurate descriptions, images, and prices. However, we do not warrant that product descriptions are complete or error-free.
- Pricing: All prices are listed in the currency of the respective market (EUR for SK, USD for LB, IQD for IQ). Prices are subject to change without notice.
- Discounts and Promotions: Promotional offers are valid for a limited time and may be subject to specific terms. Discounts cannot be combined with other offers.
3. Orders and Payments
- Order Placement: By placing an order, you confirm that all information provided is accurate and complete.
- Payment: We accept payment upon delivery (cash on delivery) for most markets. For other payment methods, please refer to the checkout page.
- Order Confirmation: After placing an order, you will receive a confirmation email. This does not guarantee acceptance of your order; we reserve the right to cancel orders due to stock issues or pricing errors.
4. Shipping and Delivery
- Delivery Areas: We currently ship to Slovakia (SK), Lebanon (LB), and Iraq (IQ).
- Delivery Time: Estimated delivery times vary by location. We aim to deliver within 3-7 business days, but delays may occur due to external factors.
- Shipping Costs: Shipping costs are calculated at checkout and may vary based on the destination.
5. Returns and Refunds
- Return Policy: You have the right to return products within 14 days of receipt for a full refund, provided the product is unused and in its original packaging.
- Refund Process: Refunds will be processed within 14 days of receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.
- Damaged or Incorrect Orders: If you receive a damaged or incorrect item, please contact us immediately for a replacement or refund.
6. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Orosteel and protected by copyright laws. You may not reproduce, distribute, or use any content without prior written permission.
7. Limitation of Liability
Orosteel is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product.
8. Governing Law
These terms are governed by the laws of the respective country of purchase. Any disputes shall be resolved in the competent courts of that jurisdiction.
9. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
10. Contact Information
If you have any questions about these Terms, please contact us at support@orosteel.life.